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Sibbald Training

e-Learning Conflict Resolution in the Workplace

This online course will help supervisors and managers understand common causes of conflict and how to manage these effectively within the workplace.

e-Learning
45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
1 places max
This course is ideal for
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Course Aims

This course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

Course Content

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict 
  • The Five Conflict Modes 
  • Using the Modes 
  • Assertiveness 
  • Making Positive Outcomes

Additional Information

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)