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Sibbald Training

e-Learning Customer Service Skills

This e-learning course will teach you the definition of customer service and the skills in order to build your knowledge & confidence in your career.

e-Learning
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
1 places max

Course Aims

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Content

  • What is Customer Service 
  • The Goals of Great Customer Service 
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers Feel Great From the Start
  • Communication Skills 
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

Additional Information

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)