Sibbald Training
CPC ICRS29969 - Customer Care and Safe Urban Driving
Approved centre offering Driver Certificate of Professional Competence (Driver CPC), a qualification for professional bus, coach and lorry drivers.
This course is ideal for
Candidates must hold a current valid Professional Driving LicenceLoading availability...
Course Aims
The intention of this course is to ensure each candidate is aware of and sufficiently knowledgeable in customer care specific to the transport industry. It provides a rounded instruction on safe urban driving. Every driver of a Large Goods Vehicle, who is driving for financial gain (a job!) – must, by law, train for 35 hours (that’s 5 days), every 5 years. This course is designed to provide 7 hours of this training towards the 35 hours total required.
Course Content
- Customer care in transport
- Drivers role in customer service
- Understanding your customer
- Customers demands
- Resolving problems
- Customer communication
- Vulnerable road users
- Pedestrianised areas
- Stopping in built up areas
- Risk to cyclists
- Blind spots
Qualifications Obtained
Seven (7) hours added to the candidates Professional Driver record.Entry Requirements
Attendees must hold a Professional Driver Licence, to check your Driver CPC periodic training hours, please visit Check your Driver CPC periodic training hours - GOV.UK (www.gov.uk)Please note that training hours can not be repeated within the 5 year period and each session booked must not be a unit already held on your licence