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FAQ's

Below are some of the most common questions.

Certificates are typically processed within 28 working days, especially during our busiest periods. For full details on certification processing times, please refer to our Certification Card Times Document.

  • If you booked the course for yourself, the certificate will be sent directly to you.
  • If your employer booked the course on your behalf, the certificate will be sent to them as proof of your course completion and competency.
  • If you or your employer have booked this through a third-party training provider this will be sent to them as proof of your course completion and competency.

Once you book a course, you will receive a confirmation email containing your start and finish times, along with your joining instructions. These instructions contain essential details, so please review them carefully before attending.

If you haven’t received your joining instructions:

  • If your employer booked the course, please check with them first.
  • If you still haven’t received them, contact our office at 01501 750900 for assistance.

Yes! We offer:

  • Blackridge Training Centre – 150 free parking spaces, including 15 EV charging points.
  • Laurencekirk Venue – Ample free parking available.

Yes, we have a cafe offering hot and cold food, as well as snacks and drinks available for purchase at our Blackridge facility. Most courses at our Blackridge facility will include a prepaid lunch as part of your booking. If you are unsure if you will receive lunch with your course please contact our training advisors on 01501 750900.

Yes, we understand that plans can change. Our Training Advisors are here to help. The sooner you notify us, the better—but please note that cancellation or rescheduling may incur fees depending on the timing and nature of the request.

For full details please refer to our Terms and Conditions. 

Booking a course is quick and easy. Our courses are scheduled 12 months in advance.

If you're having trouble booking online, you can also book via:

Absolutely! We are committed to supporting all learners. Our Neurodiversity Champion and fully trained staff are here to assist you. If you need additional support, please advise us as soon as possible at the time of booking on 01501 750900.

Please be aware the assistance offered must be in line with the awarding body requirements.

Your joining instructions will outline everything required for your specific course.
Always check your joining instructions for any additional course-specific requirements.

Premier Inn Bathgate - 
Starlaw Road, Bathgate Farm Steadings, Bathgate EH48 1LL · 
Tel - 0333 321 1237–  8-10 minutes drive

Tarrareoch Guest House – 
Tarrareoch Farm, Station Way, Armadale, Bathgate EH48 3BJ ·
Tel - 07723 955674 - 5 minutes drive

Blackridge Station – approximately 0.7 miles from Sibbald Training 

Armadale Station – approximately 3.1 miles from Sibbald Training